PowerTye uses UPS or USPS for all orders shipped to the United States.
Orders with a PO Box shipping address must ship by via USPS, and may incur additional processing time and shipping charges depending on the size and weight of the shipment. If we are unable to ship one or more of your items due to weight or size restrictions, we will contact you to obtain an alternate shipping location. PO Box Orders may ship in multple boxes due to USPS size restrictions.
Orders generally ship within 1-2 business days from date of receipt. We do not ship on weekends.
All orders are shipped from our warehouse in Anaheim, CA. Transit time depends on your distance from our warehouse, as well as the shipping method chosen:
USPS Priority Mail - 1 to 5 business days
UPS Ground - 1 to 6 business days on average (shipping time not guaranteed on Ground shippments)
UPS 3 Day Select - 3 business days
UPS 2nd Day Air - 2 business days
UPS Next Day Air Saver - Next business day
Due to excessive fees and tariffs, we no longer offer UPS Canada Standard as a normal shipping option through our website. However, we can still ship to Canada!
If you would like to have your order shipped to Canada, there are three options available:
USPS Priority Mail - This is the most economical option, as these shipments are typically not subject to brokerage fees (though tariffs may still be applied). There are severe size and weight limitations on USPS Priority Mail shipments to Canada, which can be discussed when you place your order.
UPS Canada Standard with 3rd Party Broker - If you have your own broker for importing products from the U.S., you can bypass a lot of the typical fees associated with shipping through UPS Canada Standard. Some fees and tariffs may still apply.
UPS Canada Standard - We still offer UPS Canada Standard as a shipping option, though the customer is responsible for all duties, tariffs and fees associated with this shipping method.
Please call us at 1-800-659-0575 (M-F, 9am-5pm PST) or use our contact us form to place your order. Customers who wish to have their order shipped out via USPS Priority Mail are strongly encouraged to call, as there are severe size and weight limitations when using that shipping method.
Shipping time to Canada is generally 7-14 business days.
Also note that orders shipped to Canada are not eligible for any shipping-related promotions (such as Free or Flat Rate shipping).
If your order has special delivery instructions, such as requiring a signature or specifying a particular delivery location (porch, side door, etc.), please make a note in the comments section when placing your order. We will do our best to accommodate your request, though some requests like requiring a signature may include an additional fee. Please contact us if you have any questions or concerns about your particular delivery needs.
If you are located outside of the United States or Canada, we may be able to ship your order via an alternate shipping method. Please note all orders not shipped via UPS will require additional processing time, and any shipping-related promotions (such as free shipping) will not be available. Please contact us for details.