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Shipping Information

Shipping Method

Powertye uses UPS for all orders shipped to the United States.

We can also ship via USPS Priority Mail, but due to size and weight limitations, we do not offer that shipping option through our website. If you would like your products shipped out via USPS Priority Mail rather than UPS, please give us a call at
1-800-659-0575 (M-F, 9am-5pm PST) prior to placing your order. Please note there may be some additional processing time on USPS Priority Mail orders.

Orders with a PO Box shipping address must ship by via USPS, and may incur additional processing time and shipping charges depending on the size and weight of the shipment. If we are unable to ship one or more of your items due to weight or size restrictions, we will contact you to obtain an alternate shipping location.

 

Shipping Time

Orders generally ship within 1-2 business days from date of receipt. We do not ship on weekends.

All orders are shipped from our warehouse in Anaheim, CA. Shipping time depends on your distance from our warehouse, as well as the shipping method chosen:

  • UPS Ground - 1 to 6 business days on average (shipping time not guaranteed on Ground shippments)
  • UPS 3 Day Select - 3 business days
  • UPS 2nd Day Air - 2 business days
  • UPS Next Day Air Saver - Next business day
  • UPS Next Day Air - Next business day, usually by 12pm Noon (not available to all addresses, contact us for details)

 

 

Canadian Flag
Shipping to Canada

Due to excessive fees and tariffs, we no longer offer UPS Canada Standard as a normal shipping option through our website. However, we can still ship to Canada! 

If you would like to have your order shipped to Canada, there are three options available:

  1. USPS Priority Mail - This is the most economical option, as these shipments are typically not subject to brokerage fees (though tariffs may still be applied). There are severe size and weight limitations on USPS Priority Mail shipments to Canada, which can be discussed when you place your order.
  2. UPS Canada Standard with 3rd Party Broker - If you have your own broker for importing products from the U.S., you can bypass a lot of the typical fees associated with shipping through UPS Canada Standard. Some fees and tariffs may still apply.
  3. UPS Canada Standard - We still offer UPS Canada Standard as a shipping option, though the customer is responsible for all duties, tariffs and fees associated with this shipping method.

Please call us at 1-800-659-0575 (M-F, 9am-5pm PST) or use our contact us form to place your order. Customers who wish to have their order shipped out via USPS Priority Mail are strongly encouraged to call, as there are severe size and weight limitations when using that shipping method. 

Shipping time to Canada is generally 7-14 business days.

Also note that orders shipped to Canada are not eligible for any shipping-related promotions (such as free shipping).


Special Instructions

If your order has special delivery instructions, such as requiring a signature or specifying a particular delivery location (porch, side door, etc.), please make a note in the comments section when placing your order. We will do our best to accomodate your request, though some requests like requiring a signature may include an additional fee. Please contact us if you have any questions or concerns about your particular delivery needs.

 

International Shipping

If you are located outside of the United States or Canada, we may be able to ship your order via an alternate shipping method. Please note all orders not shipped via UPS will require additional processing time, and any shipping-related promotions (such as free shipping) will not be available. Please contact us for details.